Thank you for choosing Jilk Studio. We are committed to ensuring your satisfaction with our products. Please review our return policy below:

No Returns or Exchanges: At Jilk Studio, we do not offer returns or exchanges unless the item you received is defective. This policy is due to our independent, small-scale operation.

Defective Items: If you receive a defective item, please contact us at info@jilkstudio.com within 5 days of receiving your order. Please provide details of the product and the defect in your email.

Conditions for Defective Items:

The item must be unused and in the same condition that you received it.
It must be in the original packaging.
Refunds: Upon receipt of your returned defective item, we will promptly inspect it and notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment.
The credit will be processed within a certain number of days, depending on your card issuer’s policies.
Return Process:

Returns for defective items must be initiated within 5 days from the date of receiving your order.
Ensure the items are returned in their original packaging.
Return Center: We do not have a centralized returns center. Please contact us at info@jilkstudio.com for specific instructions on how to return an item.

Additional Information: Please note that we do not provide prepaid return labels except in the case of defective items. Customers are responsible for all return shipping costs and any associated customs fees.

Returns should be shipped with a tracked delivery service to ensure safe delivery.
We recommend using a carrier of your choice, as using our prepaid return label may incur additional charges such as customs fees.
Refund Process: Once we receive your return, please allow up to 10 days for us to process your refund.

For any inquiries regarding our return policy or assistance with a defective item, please email us at info@jilkstudio.com. Our customer service team is here to assist you.

Thank you for your understanding of our policies as we strive to provide you with quality products and personalized service.

Jilk Studio
Email: info@jilkstudio.com